Returns & Exchange

What items are applicable for returns? 

Returns are applicable on all regular priced items. This does not include all sale items.

All returned items must be in their original condition, unwashed, unworn and unaltered, with the tags intact. An inspection will be done to ensure that item(s) are in resellable condition before the store credit will be issued. Item(s) that does not meet our policy will not be accepted and a top-up payment for redelivery will be required. 

A processing fee of $2 will be charged for every apparel item returned. This fee will be deducted from the store credits that will be issued back to you.

How to return? 

1. Email us at info@gbubblooms.com with your order number, and let us know the item(s) you wish to return within 3 days from the delivery date. Please kindly wait for our confirmation before proceeding with the next step.

Postage charges will be borne by customers, and normal mail parcels will not be accepted.

For returns via Ninja Van, Singpost, Lalamove, GrabExpress, Q Express etc

1. Pack the item(s) in an appropriate packaging to prevent it from being damaged/stained during transit. You may use any plastic packaging, polymailer or the original packaging.
2. Cut out the sticker label from the parcel’s packaging and include it in the returned parcel before sealing it. If you have misplaced/disposed it, you may indicate the order number on a piece of paper instead. Please note that unidentified parcels will not be processed, so do remember to include your order number and/or sticker label into your parcel.
3. Make the necessary payment for the courier.

Send out the parcel via a trackable mode of courier. Feel free to approach the nearest local post office for assistance.

Can I drop off my return parcel at your warehouse?

Yse you can, but please kindly make an appointment with us one day in advance?

 

Is cash refund allowed?  

No, we will strictly provide no cash refunds. All refunds are to be credited via store voucher.

Can I return orders made with a return store voucher? 

No. All orders placed with a return store voucher are not eligible for another return/exchange. 

 

What items are applicable for exchanges? 

Exchanges are applicable on all regular items. This does not all sale items.

All exchange items must be in their original condition, unwashed, unworn, and unaltered, with the tags intact. An inspection will be done to ensure that items are in resellable condition before the exchange can be accepted. 

During the checking process at the time of purchase, kindly inform our retail staff of any issues with the item. Stains or defects identified afterwards are not applicable for return/exchange. 

Item(s) that do not meet our policy will not be accepted. 

Customer can only exchange for another item of the same SKU, or same pricing or higher. 

Exchange of eligible item(s) can be made within 3 days from the date of purchase.

All exchanges are subjected to item availability at the respective outlet.